You do not need the perfect words
You can simply say you are looking for support and the team will help from there.
Start support with Recovery Cymru
Getting started is simple
You can fill in a short form, call us, or email us. A friendly team member will help you understand what is available and what feels right for you.
Open access support in Cardiff, 365 days a year.
Cardiff Recovery Centre9am–5pmIn personTelephoneOne-to-oneGroups & online
A calmer first step
“We are a safe and non-judgemental space for people to come, speak and feel heard.”
Getting in touch does not mean you have to commit to anything. It can simply be a first conversation about what support might feel right.
Before you reach out
You can start exactly where you are
You will not be judged
Recovery Cymru is built around lived and shared experience, understanding and respect.
You can take your time
Getting in touch can be a first conversation, not a commitment to everything at once.
How it works
What happens next?
- You get in touch.
Use the form, phone or email. You do not need to have everything worked out. - We arrange a time to speak.
We will explain how Recovery Cymru works and answer your questions. - We talk through what is available.
This may include groups, activities, recovery coaching, peer support or other options. - You decide what feels right.
You can start gently and take things at your own pace.
Questions people ask
Before you contact us
We aim to contact you within 24–48 hours. However, you can also contact us by phone or attend the Cardiff Recovery Centre on the same day. Please do not attend in person if you are under the influence of any non-prescribed substances.
No. You can start with a chat, ask questions and take it from there.
That’s okay. Our team can talk things through with you and help you identify the support that will work best for your situation. If Recovery Cymru is not the right service for you, we can help you find the right place.
Yes. Family members and friends can get in touch, and there is also a dedicated family and friends pathway.
Where support happens
Cardiff and the Vale
Cardiff Recovery Centre
Open access 365 days a year, 9am–5pm, with in-person and telephone support.
Barry Hwb
Available on Tuesdays. Please contact the team before travelling for the latest location and times.
Urgent help
If someone is in immediate danger
Call 999. Recovery Cymru is a community recovery organisation and this website should not be used for emergency contact.
For drug and alcohol support in Wales, DAN 24/7 is available on 0808 808 2234. For Cardiff and Vale access to treatment options, contact CAVDAS on 0300 300 7000 or email info@cavdas.com.